11ok Terms and Conditions — Please Read Before Use

1. General Terms & Conditions

11ok (referred to hereinafter as the "Platform") is an online gaming and betting service provider. These Terms and Conditions apply to all users of the Platform. By accessing 11ok or creating an account, you fully accept and agree to these Terms and Conditions.

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on the Platform along with the effective date. Continued use of the Platform after any changes constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by the applicable laws of Bangladesh. The courts of Bangladesh shall have jurisdiction over the resolution of any disputes.

2. Account Registration & Eligibility

To open an account with 11ok, you must meet the following requirements:

• You must be 18 years of age or older. Accounts belonging to minors will be closed immediately.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• Your account password and login details must be kept strictly confidential. You must not allow anyone else to use your account.
• If national ID or passport details are requested for verification, accurate information must be provided.

11ok reserves the right to verify any account at any time. If verification fails or false information is found to have been provided, the account will be permanently closed and the balance may be forfeited.

3. Deposit & Withdrawal Policy

The following rules regarding financial transactions on 11ok must be followed:

• Minimum Deposit: BDT 10 (ten taka). Deposits can be made via bKash, Nagad, and Rocket.
• Withdrawal Process: Withdrawal requests are typically processed within 10 to 30 minutes. However, additional time may be required if verification is needed.
• Withdrawal via Same Method: Withdrawals must be made using the same method that was used for the deposit.
• Withdrawal Limits: Daily and monthly withdrawal limits are determined by your account tier.
• Third-Party Payments Prohibited: Deposits or withdrawals from another person's mobile banking account are not permitted.

11ok may request verification for suspicious financial transactions. If money laundering or fraudulent activity is suspected, the account may be suspended temporarily or permanently.

4. Bonus & Promotion Terms

11ok offers various bonuses and promotional offers. To take advantage of these offers, the following conditions must be met:

• Wagering Requirement: Each bonus has a specific wagering requirement that must be met before any withdrawal can be made.
• Bonus Validity Period: Each bonus must be used within a specified time period. Once expired, the bonus will be automatically cancelled.
• Bonus Abuse is Prohibited: Creating multiple accounts or using family members' accounts to take advantage of bonuses is prohibited.
• Game Restrictions: Some bonuses may only be used on specific games. Details are noted on the relevant offer page.
• Right to Cancel Bonus: 11ok reserves the right to void bonuses if any irregular activity is detected.

5. Gaming Rules

The following rules must be observed at all times while playing on 11ok:

• All game outcomes are determined by certified RNG (Random Number Generator) technology. Results are completely fair and automated.
• If a technical error affects the outcome of a game, 11ok reserves the right to void or restart that game.
• Bets placed during a live game generally remain valid if a disconnection occurs. However, exceptions may apply in specific circumstances.
• Each game has minimum and maximum bet limits that must not be exceeded.
• Exploiting any bug or glitch in the game software for personal gain is strictly prohibited.

All decisions made by 11ok are final. In the event of a dispute regarding game outcomes, our server logs will serve as the authoritative record.

6. Prohibited Activities

The following activities are strictly prohibited on 11ok. Violating these rules will result in permanent account closure and forfeiture of your balance:

• Creating or operating multiple accounts
• Opening an account using a false or another person's identity
• Placing coordinated bets to exploit bonus offers (Bonus Abuse)
• Attempting to influence game outcomes using software or hardware
• Attempting to breach the platform's security systems (Hacking/Exploiting)
• Money laundering or any other illegal financial activity
• Harassing or defrauding other users
• Soliciting funds from third parties using the platform's name

7. Account Suspension & Closure

11ok may temporarily or permanently suspend an account under the following circumstances:

• If any provision of these Terms and Conditions is violated
• If suspicious activity is detected on your account
• If requested verification information is not provided within the specified time
• By order of a court or government authority

Users may request account closure at any time. Any available balance should be withdrawn before closing the account. If the account is closed due to a terms violation, the balance may be forfeited.

8. Privacy & Data Protection

11ok takes the protection of users' personal information very seriously. To learn more about our privacy policy, Privacy Policy Visit the page.

• Information provided at registration is used solely for account management and verification purposes.
• Your information is never sold or shared with any third party.
• Information may be disclosed under legal obligations or government directives.
• Cookies and browsing data are used solely to improve the Platform experience.

9. Responsible Gaming

11ok believes gaming should be a source of entertainment — never a source of problems. That is why responsible gaming is our top priority.

• Please avoid placing bets beyond your means.
• You may set daily, weekly, or monthly deposit limits.
• You can temporarily suspend your account (Self-Exclusion) at any time if needed.
• If you notice signs of gaming addiction, please inform our support team immediately.

To find out more about responsible gaming, visit our Responsible Gaming Visit the page.

10. Changes to Terms & Contact

11ok reserves the right to modify, add to, or cancel these Terms and Conditions at any time. Any changes will be announced on the Platform, along with the effective date of the updated terms.

Continued use of the platform after any changes to the terms will be considered as your acceptance of the updated terms. Please visit this page regularly to stay informed.

If you have any questions or comments about these Terms and Conditions, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Live Chat: Available directly on the platform