11ok Privacy Policy — How We Keep Your Data Safe

1. What Information We Collect

We collect various types of information to register your account and provide our services. This data falls into three main categories:

We never store your full payment card number or bank account PIN. Mobile banking details are used solely for verification purposes and are stored in encrypted form.

2. How Collected Information Is Used

11ok uses your information for specific purposes. Below is a detailed breakdown of the main reasons we use your data:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To properly process gaming, betting, deposit, and withdrawal services.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To help our support team resolve your issues.
• Personalized Experience: To provide recommendations based on your game preferences.
• Legal Obligations: To meet the requirements of government regulatory authorities.
• Platform Improvement: To analyze your usage patterns and improve our service quality.

11ok never uses your information for unauthorized advertising or marketing. Any promotional messages we send relate solely to 11ok's own offers, and you can opt out at any time.

3. Information Sharing & Disclosure Policy

11ok is highly cautious about sharing your personal information with third parties. We may share data only in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Law Enforcement: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Cybersecurity: Limited data may be shared with trusted security partners to help prevent fraud.
• Technology Service Providers: Technology infrastructure providers such as cloud servers and analytics tools, all of whom are bound by our confidentiality agreements.

Outside the circumstances listed above, 11ok never sells, rents, or exchanges your data. It is never shared with advertising companies or data brokers.

4. Cookies & Tracking Technologies

11ok uses cookies and similar tracking technologies on its website and app to enhance your browsing experience.

• Essential Cookies: Essential for maintaining login sessions and security. Without these, the platform will not function properly.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are most used, helping us improve our services.

You can manage many cookies through your browser settings. However, disabling essential cookies may limit certain platform features. The mobile app uses device storage instead of cookies, which is equally secure.

5. Data Security Practices

11ok employs industry-leading security measures to protect your data. The core components of our security framework are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security is provided at the time of login.
• Firewall & DDoS Protection: Advanced network security measures to prevent cyber attacks.
• Regular Security Audits: Regular system audits conducted by independent security experts.
• Staff Training: All 11ok staff are trained in privacy and data protection.
• Data Backup: Your data is regularly backed up in encrypted form.

In the event of a security incident, we act quickly and notify affected users in a timely manner. Our Incident Response Team operates 24/7.

6. Your Privacy Rights

11ok believes every user should have full control over their own data. You have the following rights:

To exercise these rights, email [email protected]. We aim to respond within 30 business days. Note that certain data may need to be retained for a specific period due to legal obligations.

7. Protection of Minors

11ok is strictly for individuals aged 18 and above. We do not collect data from minors, and they are not permitted to use the platform.

• Age verification is carried out at the time of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• If we ever inadvertently collect information from a minor, it is deleted immediately.

8. Third-Party Links & Services

The 11ok platform may occasionally reference third-party services, such as payment gateways or game providers. These services operate under their own privacy policies.

• 11ok is not responsible for third-party privacy policies.
• Information shared with third parties is governed by their own respective policies.
• Only the information necessary to complete a transaction is shared with payment partners.
• Game software providers receive only the data strictly necessary to operate the games.

We sign data processing agreements with all our third-party partners, binding them to keep your data secure.

9. Changes to Privacy Policy

11ok may update this Privacy Policy from time to time. Our approach to changes is as follows:

• We will notify you via email or an in-platform notification before any significant changes take effect.
• Updated policies take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• We can provide previous versions of the policy upon request.

10. Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Response Time: Typically within 24–72 hours
• Live Chat: Available directly on the platform, 24/7

When we receive a complaint, we investigate and work to resolve it as quickly as possible. Privacy-related complaints are reviewed directly by our Data Protection Officer.